Welcome to The Hydor Jug! We understand that you may have some questions about shopping, and we have compiled the following frequently asked questions for you, hoping to help you better understand our products and services.
- How do I place an order?
Placing an order is very simple! Just select the products you like, add them to the shopping cart, proceed to the checkout page and enter your payment and shipping information. Once completed, you will receive an order confirmation email. - Do you support international shipping?
Yes, we support global shipping. International shipping costs will be calculated based on the weight and destination of the order and will be displayed at checkout. - How long does it take to process your order?
We will process and ship your order within 1-3 business days. If it is a promotional season or holiday, the order processing time may be slightly delayed. - How do I track my order?
When your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to check the latest logistics information on the official website of the shipping company. - How do I return or exchange my product?
If you are not satisfied with your purchase, you can apply for a return or exchange within 30 days after receiving the product. Please refer to our Return Policy for detailed return process and conditions. - Can I modify or cancel my order?
Once an order has been submitted and entered the processing stage, we are generally unable to modify or cancel an order. If you find that you need to change your order, please contact us by email as soon as possible (thehydorjug@store.com) and we will do our best to assist you. - What is the warranty period of your products?
Our products have a 12-month warranty period. If there are any quality problems during the warranty period, we will provide repair or replacement services. Please refer to our warranty policy for details. - Is my payment information safe?
Yes, we use encryption technology to ensure the security of your payment information. All payments are processed through a secure third-party payment platform and we do not store your payment information directly. - How to contact us?
If you have any questions or need help, you can contact us in the following ways:
📧 Email: thehydorjug@store.com
We will respond to your questions as soon as possible, thank you for your support!
If you have more questions, please feel free to contact our customer service team, we are happy to help you!