Thank you for choosing The Hydor Jug! To ensure that your shopping experience is smooth and pleasant, we provide the following shipping policy for your reference.
- Order Processing Time
All orders will be processed within 1-3 business days. Once the order is processed, we will arrange for shipment as soon as possible.
During peak periods (such as promotional seasons or holidays), order processing may be slightly delayed. We will notify you of updates on the status of your order in a timely manner. - Delivery Area
Domestic Delivery: We provide nationwide delivery services.
International Delivery: We also support international delivery. Please refer to the delivery address selection at checkout for specific delivery ranges. - Delivery Time
Domestic Orders: Usually delivered within 3-7 business days, the specific delivery time will vary depending on your address and logistics company.
International Orders: The estimated delivery time for international orders is 7-14 business days, depending on the destination country or region and customs conditions. - Delivery Fees
Domestic Orders: We provide free shipping for orders that meet the specified amount. The specific free shipping amount can be viewed on the checkout page.
International Orders: Shipping costs for international orders will be calculated based on the destination and order weight, and the cost will be displayed at checkout. - Tracking Information
After your order is shipped, we will send you a confirmation email with a tracking number. You can use the tracking number to check the delivery progress on the relevant logistics company’s website. - Delivery Restrictions
Due to legal or shipping restrictions, we may not be able to deliver some products to certain countries or regions. If delivery is not available in your area, you will receive a prompt at checkout. - Lost or Damaged Packages
If your package is lost or damaged during delivery, please contact the customer service team within 7 days of receiving the notification. We will help you deal with the problem and resolve it as soon as possible. - Important Tips
Please ensure that your delivery information is accurate. If the address provided is incomplete or incorrect, it may result in delays or non-delivery.
In special circumstances, such as force majeure (such as weather, traffic, epidemic, etc.), delivery time may be delayed. Thank you for your understanding and cooperation. - Contact Us
If you have any questions about delivery or need further assistance, please contact us via: 📧 Email: thehydorjug@store.com
We will respond to your inquiry as soon as possible and ensure that you receive a satisfactory solution!
Thank you for your support of The Hydor Jug and look forward to providing you with quality products and services!